Question 1

What products can I find at POOQ?

Accepted Answer

At POOQ you will find gadgets and technology accessories, such as phone cases and screen protectors, earbuds, phone straps and holders, smartwatch bands and batteries, as well as other useful gadgets.

Question 2

Are your products authentic?

Accepted Answer

Yes. All products come from certified suppliers and official distribution channels in Greece.

Question 3

What if the product is not compatible with my device?

Accepted Answer

If the product does not fit your device, you can request a return or exchange in accordance with our returns policy.

Question 4

How will I be kept up to date on new products and offers?

Accepted Answer

You can subscribe to our newsletter, or follow us on social media.

Question 5

How can I place an order?

Accepted Answer

You can easily place your order through our e-shop by adding the products to your cart and following the checkout steps.

Question 6

Do I need to create an account?

Accepted Answer

No, you can complete your order as a guest. However, by creating an account you can track your orders and save your details for faster future purchases.

Question 7

How is my order confirmed?

Accepted Answer

You will automatically receive a confirmation email with your order number. Once it has been dispatched, a second email will follow with the tracking details (tracking number).

Question 8

Can I modify or cancel my order?

Accepted Answer

Before dispatch, yes — please contact us straight away by phone or at the shop's email address. Once the order has been handed over to the courier, the returns policy applies.

Question 9

Do you issue invoices?

Accepted Answer

Yes. At checkout, select “Invoice” and fill in your business details (company name, VAT No., Tax Office, address).

Question 10

Which areas do you ship to?

Accepted Answer

Throughout Greece, both mainland and islands. For the time being, we do not ship outside Greece.

Question 11

How many days will it take to receive my order?

Accepted Answer

Orders placed by 15:00 business hours are usually shipped within 1–2 business days, and delivery takes 1–3 business days depending on your location.

Question 12

Can I track my shipment?

Accepted Answer

Yes. Once your order has been dispatched, you will receive an update with a tracking number.

Question 13

Is there free shipping?

Accepted Answer

Free shipping on orders over €35. Below that threshold, shipping costs are calculated at checkout according to the selected carrier.

Question 14

What payment methods are available?

Accepted Answer

We accept payment by credit or debit card through Piraeus Bank, cash on delivery (with an additional charge of €2.50) and bank transfer.

Question 15

Is card payment secure?

Accepted Answer

Yes. Card processing is handled exclusively through the payment provider; your card details are not stored on the shop's servers.

Question 16

Is there an extra charge for cash on delivery?

Accepted Answer

Yes, cash on delivery carries an additional charge of €2.50, which is shown at checkout.

Question 17

Can I return a product?

Accepted Answer

Yes, you have the right to return a product within 14 calendar days of receipt, in accordance with Law 2251/1994, provided that the product is unused and in its original packaging.

Question 18

Which products are excluded from returns?

Accepted Answer

Sealed products that, for reasons of hygiene, cannot be returned once unsealed (e.g. in-ear earphones), as well as personalised products, are excluded from the right of withdrawal.

Question 19

What should I do if the product I received is defective?

Accepted Answer

If you notice a defect, please contact us immediately so we can proceed with a replacement or a refund.

Question 20

When will I get my money back?

Accepted Answer

Refunds are issued within 14 days of us receiving the returned product, using the same payment method you used.

Question 21

How do I create an account?

Accepted Answer

From the “Account” page in the menu, select “Sign up” and fill in your email and password.

Question 22

I forgot my password — what do I do?

Accepted Answer

On the sign-in page, select “Forgot my password” and follow the instructions sent to you by email.

Question 23

Can I delete my account?

Accepted Answer

Yes. Contact us at the shop's email address requesting deletion; this is handled in accordance with our Privacy Policy.

Question 24

How can I contact POOQ?

Accepted Answer

You can contact us via email or through the contact form on the e-shop. We will be happy to assist you!

Cases & protection

Audio

Power & cables

Accessories & mounts

Frequently asked questions

Products

Orders

Shipping & delivery

Payments

Returns

Account

Contact